FAQs
Shipping
What countries do you ship to?
What countries do you ship to?
Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hongkong, Hungary, Iceland, Italy, Ireland, Israel, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, USA and Vietnam
To enquire about shipping to a different destination, please contact us.
Will I be charged customs fees or duties?
Will I be charged customs fees or duties?
Only if you live in
Australia, Bosnia & Herzegovina, Canada, China, Faroe Islands, Greenland, Hongkong, Iceland, Israel, Japan, Liechtenstein, Malta, Monaco, Montenegro, New Zealand, Norway, Singapore, Svalbard & Jan Mayen, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, USA and Vietnam
Custom fees must be paid by the buyer upon delivery.
Where do you ship from?
Where do you ship from?
We ship from Denmark :)
How long will it take to receive my order?
How long will it take to receive my order?
Shipping varies by region, but typically domestic orders take 1-3 business days to arrive. Please check your tracking for up to date information about your order.
International shipping times depend on the destination.
Is my package stuck?
Is my package stuck?
Not necessarily! International orders can sometimes appear to be "stuck" in transit, but this usually just means your package is on its way to your country and waiting to be handed over to your local postal service. This part of the journey can take a little longer, especially during busy shipping periods or customs processing.
If your tracking hasn’t updated in a few days, don’t worry — that’s normal for international shipments. However, if it hasn’t moved in over 15 business days, feel free to contact us and we’ll be happy to look into it for you.
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! Once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you ASAP.
Pre-orders
Pre-orders
Please be aware that if ordering preorder items with in-stock items that the order will only ship as complete (all items in one shipment). The item with the latest delivery date is likely when your order will be dispatched in full (it may be part shipped but only at our discretion).
You can always buy separate shipping for all items in stock. Please reach out to the team for a status on items we have in stock for you and payment options.
Returns and Refunds
Do you accept returns?
Do you accept returns?
Only on defective merchandise within 14 days. Please contact us and include your order number and we will help you out.
Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Products
What is a Blind Box?
What is a Blind Box?
Blind Box refers to the type of sealed packaging that keeps the contents of the toy a mystery until you open it. Blind boxes typically come in a Series that are made up of a variety of different figures/designs that are usually depicted on the side of the box listed along with the odds of finding each one. Some are rarer than others and some are even super rare and hard to find. These are referred to as “secret” or “chase” figures.